Privacy Policy — WhatsApp Customer Service

TRIP DESIGNERS S.R.L. (“Designer Trips”, “the company”), Tax ID (CUIT) 30-71184954-4, with registered address at Güemes 4747, 8th Floor, Unit D, Ciudad Autónoma de Buenos Aires (1425), Argentina, uses WhatsApp Business to communicate with its clients and prospective clients.

Data we collect: your phone number, contact name, and the content of the messages you send us through this channel. If you share health-related information in your inquiry (such as an allergy or dietary restriction), we use it solely to manage your request.

How we use it: to handle your inquiries, quotes, and travel bookings, and to provide follow-up on them. The platform we use may employ artificial intelligence tools to organize messages and assist us in responding.

Who we share it with: with our technology provider (who supplies the message management platform), solely for the purpose of operating this service, and with Meta/WhatsApp as the messaging platform operator, in accordance with their own terms. These providers may process your data outside of Argentina, in countries that may not offer the same level of data protection as Argentine law.

How long we retain it: for as long as an active commercial relationship exists with you, and thereafter in accordance with applicable regulations.

Your rights: you may request access, correction, update, or deletion of your personal data at any time by contacting us at info@designer-trips.com.

The AGENCIA DE ACCESO A LA INFORMACIÓN PÚBLICA (Public Information Access Agency), in its capacity as the supervisory authority under Law No. 25,326, has the power to receive complaints and claims filed by individuals whose rights have been affected by non-compliance with applicable personal data protection regulations.